A seasoned Customer Services and Operations
executive, Kami has extensive experience in leading global Customer Services
organizations in both fortune 500 and startup enterprises within the high-tech
and telecom sectors.
A strong advocate of a client-centric service methodology, his core belief is that organizations must view “services” as a core differentiator and not merely an afterthought.
Kami has published many “best practice” articles, and is a two-time speaker at the Annual Support Services Conference and Expo on topics related to Emerging Technologies and Knowledge Management.
With a strong and impeccable rack record of performance in addressing scale, operational excellence Kami’s leadership experience spans a wide range disciplines including: Managed Services, Global Customer Services/Support Operations, Account Management, Professional Services, Global Call Center Operations, Field Support Operations, Logistics & Supply Line Management, Knowledge Management, Business Process Re-Engineering, ERP/CRM, Service Marketing, and International Business Operations.
A strong advocate of a client-centric service methodology, his core belief is that organizations must view “services” as a core differentiator and not merely an afterthought.
Kami has published many “best practice” articles, and is a two-time speaker at the Annual Support Services Conference and Expo on topics related to Emerging Technologies and Knowledge Management.
With a strong and impeccable rack record of performance in addressing scale, operational excellence Kami’s leadership experience spans a wide range disciplines including: Managed Services, Global Customer Services/Support Operations, Account Management, Professional Services, Global Call Center Operations, Field Support Operations, Logistics & Supply Line Management, Knowledge Management, Business Process Re-Engineering, ERP/CRM, Service Marketing, and International Business Operations.
