Consulting Services

Organizational Assessment:  Receive a comprehensive assessment of your organization's strengths and areas in need of improvement.  Areas of focus:

• Systems /Tools
• People & Performance
• Processes & Methodologies
• Objectives & Metrics

Metrics Development & Performance Measurement

Process Re-engineering

Business Systems:

• CRM & Ticketing Systems
• IVR
• ACD
• Knowledge Management
• CTI
• Self Service

New Organization Buildout:

• Call Center
• Professional Services
• Technical Support
• International Operations